Land vs Cell
So, I belong to a professional organization for editors and
threads fly around all day, usually with deep discussions of grammar—I tend to
delete those quickly because I really can’t that deep on the issue. But then a
really interesting topic came up—or actually two of them: Do you give your
landline or cell numbers to clients? And do you accept texts from clients who
have “quick” questions?
To answer the second one first: I think I’ve only ever
received one text from a client, ever. The issue was dealt with in three
minutes and then switched to e-mail. The first question is better because
landlines, from what I’ve read, are starting to disappear as people use their
cell phones for their only lines.
Personally, I like being able to have both. I never give my
landline information to a client unless it’s an emergency. But if I have a
conference call, I dial in from the landline because the receiver can stand up on its own
and has a better speaker; and I don’t have
to worry about it running out of power, or minutes.
And I like having a landline because it almost always works—and
because I can have an old-fashioned phone with cords. Have a blackout? I plug
in the phone with the cord and I’m good. Something happens to the portable
handheld, again, I plug in the one with the cords and I’m ready. And my
old-fashioned phone has a really long cord for the receiver so I can get pretty
far with it.
During Superstorm Sandy, though, I plugged it in and nothing
happened. Even those lines were gone. But once the power came back, I made sure
it was plugged in for a couple of days just to make sure everything worked all
right-and to let all those other communications devices recharge at their own
pace. Yes, I’m nutty with it.
Even more importantly, I give out the landline number
whenever I have to put something down for contact that isn’t that important. The
store will call to let me know when the package will be delivered? They can
leave a message. Need to put something in the phone book—and yes, those are
disappearing too but a lot of that information can be found online so it’s a
good number to have—the landline is the way to go. I have an answering system
set up that I can call into a couple of times a day if I’m working onsite, but
usually (yes, there are some calls that should have been answered faster) that’s
fine. Nothing there is urgent.
My cellphone, though, is my business line. All of my clients
have the number. Even prospective clients have it. Plus, all of the vendors I
work with have the number. My handyman can reach me no matter where I am. Same
goes for the guy who cuts the lawn, and the one redoing the driveway. Those
people need to be able to find me quickly and I’m on at least 12 hours a day—less
on weekends. Plus I keep my contacts’ information in the phone so I can find
them just as quickly—both phone numbers and e-mail addresses. It’s a business
thing and seems to work well. Do I want them to text me regularly? Not really;
but a text here or there won’t be a problem. And I use a Bluetooth earpiece
when I’m in the car. I don’t actually get many calls when I’m driving but if I
do, I can answer and then I usually pull off whenever possible to talk. And no,
I never text while driving.
The system works for me. What would you do?